Careers @ VLCC
Careers @ VLCC
Join Our Team
Current Openings
Work Location : UAE – Abu Dhabi Muroor
Department: Administration
Role:
To be responsible for achieving revenue targets of the center with month on month growth through existing and new customers.
Responsibilities:
| 1. Sales Management 2. Customer Delight 3. Service Excellence 4. Sales Reports 5. Event Management in Respective Center 6. Lead Generation |
Requirements:
| 1. Bachelor Degree or equavalent 2. Minimum 2 years of experience in wellness industry in same role. 3. Fluent in English, Additional Arabic is a plus. |
Open Position : 1
Work Location :UAE – RAK 2
Department: Beauty
Role: To be responsible for service delivery, in house revenue generation and optimal productivity in rendering RBS & treatments under
the general guidance and supervision of the Beauty Head / Center Head. To focus on Beauty treatments and services as per
hygiene, safety, SOPs whilst leading to excellent service and quality executions.
Responsibilities :
❖To ensure that execution and regular beauty services is 100% as per VLCC Protocol❖ To be responsible for rendering services like eyebrow, threading, waxing, bleaching as per VLCC Protocol
❖ To render makeup services for clients for special occasions such as engagements, marriage, events etc.
❖ To be proficient in recognizing skin / hair conditions related problems or any concerns and refer clients to respective expert
❖ To ensure client’s requirements are understood thoroughly before performing the services
❖ To ensure correct guidance is provided on skin care and soft sell appropriate beauty packages, belle wave & VLPC products
❖ To offer cross selling & recommend VLPC products & other category services
❖ Arrange client appointments in consultation with Beauty head and CCE
❖ To ensure accuracy and completeness of appointment planners
❖ In co-ordination with other Beauticians, handle instruments / equipment carefully and judiciously
❖ To make sure tools and equipment are disinfect and sterilize after every session as per VLCC SOPs
❖ Always ensure general upkeep of the work area
❖ Ensure documentation of Beauty related services are maintained accurately
❖ To prepare and maintain all necessary reports / paperwork on a regular basis
To Ensure accuracy of all relevant data is captured in CLM and Beauty cards as per the VLCC SOPs and are updated timely
❖ To participate in executing indoor and outdoor events periodically
❖ Customer Delight
❖.Cross selling and Upselling of Packages and Products
Open Position : 1
Work Location :UAE -Qusais
Department: Dermatology
Role: To be responsible for service delivery, in house revenue generation and optimal productivity in Dermat services under the general guidance and supervision of the Dermatologist /Center Head. To focus on dermat treatments and services as per hygiene, safety, SOPs whilst leading to excellent service delivery and quality executions.
Responsibilities :
To manage the category’s reputation and reinforcing trust among customers
To do a complete medical check up as per category before starting a treatment to ensure proper results.
To be responsible for rendering Dermat & laser services as per standard operating procedures
To be responsible for performing dermatological & cosmetological procedures
To accurately diagnosis cosmetic problems & resolve the same.
To ensure all programs are executed within their respective validity periods.
To counsel clients not achieving planned results in coordination with Category Heads and provide support to team members so that the client’s goals are achieved.
To ensure correct guidance is provided on skin care & soft cell appropriate Dermat & laser packages.
To promote maintenance packages for clients who have already completed stipulated no of sessions for Dermat procedures
To ensure safe handling and upkeep of all electrical / electronic equipment in the Dermat section.
To ensure to disinfect and sterilize the tools and equipment’s after every session as per the SOPs & ensure general upkeep of the work area.
To attend training programs as nominated & ensure implementation of learning’s and cascade the same to team members.
To assist the center to organize events and to participate in indoor in events to maximize sales
To offer cross selling & recommend VLPC products, provide recommendations on skin & beauty treatments.
To ensure health and safety requirements of customers are met within the services and comply with Health & Safety
Open Position : 1
Work Location : UAE -Fujairah
Department: Dermatology
Role: To be responsible for service delivery, in house revenue generation and optimal productivity in Dermat services under the general guidance and supervision of the Dermatologist /Center Head. To focus on dermat treatments and services as per hygiene, safety, SOPs whilst leading to excellent service delivery and quality executions.
Responsibilities :
- To assist the Dermatologist in a smooth execution of all dermatology services.
- To be abreast on Dermatology clinic systems and ensure they are followed as per ministry guidelines.
- To be responsible for rendering Dermat services, executions and treatments as per Standard Operating Procedures (SOPs)
- Ensure correct guidance is provided on skin care and soft sell appropriate Dermat packages.
- Assist the center to organize events with the Dermatologist and to participate in indoor & outdoor events to maximize sales.
- Related medical problems of clients to be consulted with Dermatologist before starting treatment for proper results.
- Promoting maintenance packages for clients who have already completed stipulated no of sessions for Dermat procedures.
- Co coordinating on maintenance of laser/beauty machines with corporate maintenance team.
- Arrange client appointments consultation with the Dermatologist / Center Head.
- Execution of laser hair reduction and laser skin treatments as per SOP (for license or certified nurse only) whilst ensuring proper gap between sessions.
Open Position : 1
Work Location : UAE -Abu Dhabi Khalidiya
Department: Slimming
Role: To be responsible for service delivery, in house revenue generation and optimal productivity in Slimming treatments under the general guidance and supervision of the Slimming Head/Center Head.
In co- ordination with the physiotherapist and slimming therapist be accountable for client’s diet and behavior & strive to achieve
the desired weight, health and wellbeing.
Responsibilities :
| ❖ To ensure that service delivery is 100% as per VLCC Protocol ❖ To ensure that center’s OSR goals is achieved & regularity of clients exceeds expectation ❖ To ensure timely completion of Zero Session as per Standard Operating Procedures (SOP) ❖ To ensure client’s understanding/agreement to the terms of the program before initiating the program ❖ To collate, prior to planning a weight management/slimming program, for each client with regards to their personal, behavioral, medical activity schedule and wellness assessment. ❖ To collate details for each client with regards to their food and drinking habits, likes, dislikes, allergies and cuisine preferences – through the health and habit analysis ❖ To suggest a correct meal plan for each client on start of the program and thereafter at least once a week. ❖ To counsel and educate clients on appropriate diets regularly ❖ To continuously encourage clients to record behavioral/dietary/activity ❖ To coordinate with slimming head, physiotherapists, masseurs & other dieticians to ensure optimum execution of each client’s package by:
❖ To also check & record the weight of each client on Daily Record Register (DRR). ❖ To review client’s progress post each slimming session ❖ To provide bed side counselling for 15mins during the session. ❖ Documentation: ➢ BCA records should be updated on a monthly basis ➢ Ensure that a BCA is completed regularly as per recommended guidelines in SOP. ➢ Capture client’s information in CLM on the same day of counseling. ➢ Assist the Slimming In-Charge in accurate and timely completion of Daily Monitoring Report. ➢ To regularly update and correctly complete all related documentation ➢ Important Documentation to include (DRR/CPR/Client Monitoring Register)/software entries ❖ To have a 5th session review done under the guidance of the Slimming In-charge, Client Progress Advisor and Physiotherapist ❖ To conduct Group Counseling for every client every wee ❖ To review & recommend change in activity, diet plan & other lifestyles to ensure required weight loss ❖ To recommend need based slimming treatments for upselling/rebooking ❖ To ensure clients meet the targeted weight loss targets set by the Slimming Head ❖ To counsel and guide clients facing weight plateaus and suggest appropriate course of action ❖ To seek advice from the Slimming Head as needed in order to ensure each client is successful in meeting his/her goals ❖ Responsible for general upkeep of the Slimming Department ❖ Ensure accuracy of all relevant financial and operational data that is maintained / reported Region Middle East & Africa Department Slimming Reports to Direct Reporting – Slimming Head Indirect Reporting – Center Head Position Supervised N/A Job Scope CORE RESPONSIBILITIES: (The responsibilities include but are not limited to the following) Job Description – Dietician SERVICE EXCELLENCE P a g e 3 | 5 JD_ Dietician_VLCC ❖ To analyze one’s performance through the critical study of the varied Service Delivery Reports ❖ To ensure documentation are maintained accurately. Prepare and maintain all necessary reports / paperwork on a regular basis. Ensure accuracy and completeness of appointment planner ❖ To ensure related medical problems of clients to be consulted with Slimming head before starting treatment for proper results. ❖ Plan & execute indoor and outdoor events timely ❖ To constantly upgrade oneself and multitask to achieve the progression level ❖ Conduct/evaluate dietary studies and other food and nutrition-related research on instructions from ATH / R&D ❖ Perform outdoor duties incase slimming events are organized beyond center premises. ❖ Perform & participate in center as per events guidelines ❖ To ensure to build an awareness on wellness code to each clients |
Open Position : 1
Work Location :UAE – RAK 2
Department: Slimming
Role: Slimming Therapist is responsible for service delivery, in house revenue generation in slimming services under the general
guidance of the center / slimming head and in co ordination with other slimming specialists such as Physiotherapists & Dietician
Responsibilities :
❖ To ensure that service delivery is 100% as per VLCC Protocol
❖ To ensure timely completion of Zero Session as per Standard Operating Procedures (SOP)
❖ To record client’s measurements at:
➢ Enquiry stage
➢ Zero session stage
➢ After every month for full body
Every session for spot reduction therapies as per SOP
❖ To ensure trolley, bed setting in the therapy and appliance rooms as per the SOP and overall cleanliness of the slimming
services area
❖ To lay out and use the products service wise as per SOP
❖ To ensure to disinfect appliance pads before every session and clean them weekly as per SOP
❖ To deliver expected centimeter loss through scientific service delivery
❖ To respond to client-in-session within 10 seconds of hearing the call bell
❖ To immediately highlight any program or medical contraindications seen during the session to the Slimming head immediately
❖ To keep in view & adhere to the Medical Contraindications with respect to Therapies as directed by Slimming head prior to
respective client’s session
❖ Check & record the weight of each client on Client Program Record (CPR)
❖ Check & record the weight of each client on Daily Record Register (DRR)
❖ Review client’s progress post each session
❖ Provide a minimum of 15 minutes bed-side counseling each week post each slimming session
❖ Recommend need based slimming treatments for upselling/rebooking
❖ In absence of the physiotherapists to provide customized activity plans to clients
❖ Ensure clients meet the targeted weight loss targets set by the Slimming Head
❖ Counsel and guide clients facing weight plateaus and suggest appropriate course of action
❖ Seek advice from the Slimming Head as needed in order to ensure each client is successful in meeting his/her goals
❖ Responsible for general upkeep of the Slimming Department. Any dysfunction of appliances to be immediately escalated to
Slimming Head
❖ To regularly update and correctly complete all related documentation
❖ To ensure documentation are maintained accurately. Prepare and maintain all necessary reports / paperwork on a regular
basis. Ensure accuracy and completeness of appointment planner. Ensure accuracy of all relevant financial and operational
data is captured, maintained and reported timely
❖ To ensure related medical problems of clients to be consulted with Slimming head before starting treatment for proper results.
❖ Plan & execute indoor and outdoor events timely
❖ To constantly upgrade oneself and multitask to achieve the progression level
❖ Perform outdoor duties incase slimming events are organized beyond center premises. Perform & participate in center as per
events guidelines
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