Privacy Policy

1. Introduction

ThemeRex (website url address: https://themerex.net) appreciates your business and trust. We are Cyprus based company, creating products to enhance your website building experience. Please read this Privacy Policy, providing consent to both documents in order to have permission to use our services.

2. Data Collected

Data Storage Location

We are a Cyprus based company and operate web servers hosted in Germany. Our hosting provider Hetzner Online GmbH adheres to the EU/US “Privacy Shield”, ensuring that your data is securely stored and GDPR compliant. For more information on Hetzner Online GmbH privacy policy, please see here: Hetzner Data Privacy Policy

Registration Data

If you register on our website, we store your chosen username and your email address and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit this information.

Purchase Data

To receive product support, you have to have one or more Envato/AncoraThemes purchase codes on our website. These purchase codes will be stored together with support expiration dates and your user data. This is required for us to provide you with downloads, product support, and other customer services.

Support Data

If you have registered on our website and have a valid support account, you can submit support tickets for assistance. Support form submissions are sent to our third party Ticksy ticketing system. Only the data you explicitly provided is sent, and you are asked for consent, each time you want to create a new support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.

Comments

When you leave comments on the website we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.

Contact Form

Information submitted through the contact form on our site is sent to our company email, hosted by Zoho. Zoho adheres to the EU/US “Privacy Shield” policy and you can find more information about this here: Zoho Privacy Policy. These submissions are only kept for customer service purposes they are never used for marketing purposes or shared with third parties.

Google Analytics

We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website please use this link: Google Analytics Opt-out.

Cases for Using the Personal Data

We use your personal information in the following cases:

Verification/identification of the user during website usage;
Providing Technical Assistance;
Sending updates to our users with important information to inform about news/changes;
Checking the accounts’ activity in order to prevent fraudulent transactions and ensure the security
over our customers’ personal information;
Customize the website to make your experience more personal and engaging;
Guarantee overall performance and administrative functions run smoothly.

3. Embedded Content

Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below you can find a list of the services we use:

Facebook

The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .

Twitter

We use the Twitter API to display our tweets timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy .

Youtube

We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.

4. Cookies

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.

Necessary Cookies (all site visitors)

cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
PHPSESSID: To identify your unique session on the website.

Necessary Cookies (Additional for Logged in Customers)

wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.

5. Who Has Access To Your Data

If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself. If you are a client with a registered account, your personal information can be accessed by:

Our system administrators.
Our supporters when they (in order to provide support) need to get the information about the client accounts and access.

6. Third Party Access to Your Data

We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below:

Envato Pty Ltd

For the purpose of validating and getting your purchase information regarding licenses for this theme, we send your provided tokens and purchase keys to Envato Pty Ltd and use the response from their API to register your validated support data. See the Envato privacy policy here: Envato Privacy Policy.

Ticksy

Ticksy provides the support ticketing platform we use to handle support requests. The data they receive is limited to the data you explicitly provide and consent to being set when you create a support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.

7. How Long We Retain Your Data For

When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation. If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.

8. Security Measures

We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization. In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.

9. Your Data Rights

General Rights

If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us. You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address). If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.

GDPR Rights

Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. AncoraThemes permits residents of the European Union to use its Service. Therefore, it is the intent of AncoraThemes to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.

10. Third Party Websites

ThemeREX may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by AncoraThemes, and you release us from any liability for the conduct of these third party websites. All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties unless you explicitly click on them. Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. AncoraThemes bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.

11. Release of Your Data for Legal Purposes

At times it may become necessary or desirable to AncoraThemes, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants. Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.

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PRIVACY POLICY FOR THE VLCC MEA GROUP

1. Background

This privacy policy governs the collection, use, storage, disclosure, transfer, or processing of personal information or sensitive personal information by VLCC MEA Group (us, we, our) through www.vlcc-international.com. We are committed to protecting the security of your personal information and safeguarding your privacy and this privacy policy (Privacy Policy) sets out and clarifies the manner in which we collect information from you and use this information that we have collected or received about you.

The Privacy Policy will inform you about

What information we collect and why we collect it
How we use that information including how we share the information with third parties
Your rights and options

2. The Information That We Collect

Any information collected in accordance with this Privacy Policy will be collected by us and retained either by us or by www.vlcc-international.com

We may collect information from you in order for us to be able to provide you with services/ course details such as Weight Management, Beauty, Dermatology, Laser Hair Reduction & Hair Build, that you request from us through the www.vlcc-international.comor otherwise.

The kinds of personal information which you may be required to provide, for us to provide you with the aforementioned services are:

Name
Mobile Number
Email ID
Category Interested in
Services Interested in
City
Address
Centre to visit

The kinds of sensitive personal information which you may be required to provide, for us to provide you the aforementioned services are:

Age
Gender
Weight
Height
Blood Pressure
Pulse Rate
Sleep Pattern
Meal & Water Consumption Pattern
Time spent on Physical Activity
Diet History
Alcohol Consumption Pattern

Please note that we collect such sensitive personal information on the basis of your consent which you provide us when you click ["I agree"] at the time of [sign up/log-in/access] or otherwise for the collection, storage, use, recording, processing, sharing and/ or transfer of such information collected from you, as applicable, in the manner provided under this privacy policy.

3. Uses of Information

Information is collected from you only for one or more of the following purposes:

For enabling and facilitating the services and provision of products, including to create, develop, improve our products and services;
For operating and improving the website and mobile application experience;
For research and development and enhancement of the quality of services or products provided to you, including conducting market research and analytics;
For enabling communications between you and us, including responding to your queries if you are seeking information about our products or services, and for enabling and facilitating other customer support functions, including sending information such as confirmations, invoices and billing, technical notices, updates, security alerts, and administrative messages;
For marketing and outreach including providing personalized advertisements of our products and services based on your preferences;
For legal and compliance requirements.

4. Your Rights

You have the following rights under this Privacy Policy in relation to your information:

Right of Access, Modification, and Deletion: You can access your information at any time to review any information that you have supplied. You may modify any information that has been found to be inaccurate during such review.

You may also request the deletion of any sensitive personal information that you have provided to us, by sending an email to the Grievance Officer mentioned below. Please note however that this may affect our ability to provide you with products or services as applicable and may therefore lead to the discontinuation of such services or provision of products for which this information was being used for, at our sole discretion.

Security and Confidentiality: We strive to ensure the security, integrity, and privacy of your information and to protect your information against unauthorized access or unauthorized alteration, disclosure, or destruction. We adopt adequate measures to prevent unauthorized access to your information and have implemented reasonable security practices commensurate to the standards required under applicable law.

5. Disclosures and Transfer

All sensitive personal information that we collect is disclosed or transferred only under the following circumstances and to entities/individuals who adhere to the same levels of security standards as maintained by us to ensure the security, integrity, and privacy of your information. Such entities/individuals are identified below:

Disclosures to Affiliates/group companies: We and our affiliates/group companies receive information from and share information with each other for research and development in relation to the provision of the relevant product or service; marketing outreach and advertising relevant products to you; tailoring product offerings for your benefit; driving analytics on how our services are used and improving our services, our affiliates’ services and your experiences using them.

Mandatory Disclosures or Transfers: As required by (a) applicable laws; (b) any judicial or governmental proceeding.

Disclosures or Transfers to Service Providers: We will share information with third parties who perform services on our behalf or to the extent we may be providing any third-party services to you.

Corporate Changes: In connection with the sale of our business or assets or acquisition of our business by a third party or any other M&A transaction involving us.

6. Data Retention

All sensitive personal information collected by us will be retained only so long as it is necessary.

7. Amendments to this Privacy Policy

We may revise the Privacy Policy from time to time. Any such changes will be posted on our www.vlcc-international.com

We may not be able to separately notify you of the revisions each time that we make them. We encourage you to check this page periodically for modifications or revisions to the Privacy Policy to understand how it affects the use of your information. We will not be responsible for your failure to remain informed about such changes. However, where required under applicable law, we will obtain additional consent from you for such changes.

8. Grievance Officer

If you have any concerns or questions in relation to this Privacy Policy, you may address them to our grievance officer whose name and address are as follows:

Hend Mohamed - 800-8522 and reachus@vlccwellness.com

Corporate Office

Al Saqr Business Tower - 23rd Floor - Sheikh Zayed Rd - Dubai

Contact Us 800-8522

Email ID reachus@vlccwellness.com

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